Terms of Service for Breezaro

1. Introduction

These Terms of Service (hereinafter referred to as "Terms") govern the rights and obligations between Breezaro s.r.o., ID: 23465344, Address: Zborovská 2049/27, 616 00 Brno (hereinafter referred to as the "Provider") as the operator of the Breezaro service (hereinafter referred to as the "Service") and its users (hereinafter referred to as the "User").

The Service is available online via the web address https://www.breezaro.com. The Service consists of an online platform (SaaS) that enables Users to create, manage, and deploy conversational agents (hereinafter 'Chatbots'). These Chatbots use artificial intelligence to conduct dialogues with the User's end-customers. The Service also includes an administration interface for managing the Chatbots. The Provider does not guarantee the one-hundred-percent accuracy, completeness, or suitability of the responses generated by the Chatbot.

By agreeing to these Terms upon registration or first use of the Service, the User confirms that they have read, understood, and agree to be bound by them.

2. Registration and User Account

To fully use the Service, the User must register and create a user account (hereinafter referred to as the "Account").

The User is obliged to provide true and current information during registration and undertakes to keep this information up-to-date for the duration of the Account.

The User is responsible for all activities carried out through their Account and is obliged to protect their access credentials (password) from misuse.

By creating an Account, the User acknowledges and agrees that the Provider may send transactional and operational emails related to the Service, including but not limited to welcome messages, onboarding instructions, account notifications, and important updates necessary for the provision of the Service. These communications are considered an integral part of the Service and cannot be opted out of while the Account is active.

The Provider may allow registration via third-party identity providers (e.g., Google, Facebook). By registering via a third-party provider, the User consents to the Provider receiving the information provided by that third party (such as name and email) and confirms that they have read and accepted these Terms and the Privacy Policy.

3. Account management and deletion

The User may cancel and request deletion of their Account at any time via their profile settings or by contacting support (info@breezaro.com).

Upon account deletion request, the Provider will disable access immediately and proceed with data deletion in accordance with the retention policy described in the Privacy Policy. Backups or residual copies may persist for a limited period as described in the Privacy Policy.

The Provider may suspend or terminate access to the Account for breach of these Terms or for security reasons. The Provider will notify the User of suspension or termination where possible.

4. Pricing and Payment Terms

The use of the Service is subject to a fee according to the current price list available at https://www.breezaro.com/pricing.

Fees are charged on a subscription basis and are payable in advance for the given period.

In the event of non-payment of the fee, the Provider reserves the right to limit or suspend the User's access to the Service.

5. Limitations of Liability and Disclaimers

The Provider does not guarantee uninterrupted access to the Service. Maintenance, updates, or factors beyond the Provider's control may cause temporary disruption.

The Provider shall not be liable for any indirect or consequential damages arising from the use of the Service. The Provider's aggregate liability for direct damages shall be limited to fees paid by the User in the preceding 12 months, to the extent permitted by applicable law.

6. Termination

The User may cancel their Account at any time in their profile settings.

The Provider reserves the right to suspend or terminate a User's Account with immediate effect in the event of a serious breach of these Terms.

7. Changes to the Terms

The Provider reserves the right to unilaterally change these Terms. The User will be informed of any material changes by email and via a notification within the Service interface.

Material changes will be effective 30 days after notification unless otherwise required by law. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.

8. Intellectual Property and User Content

Users retain ownership of any documents, files, or content they upload or submit to the Service. Users represent and warrant that they have all necessary rights, licenses, and permissions to upload and use such content within the Service.

The Provider does not claim any ownership rights over user-uploaded content. However, by uploading content, Users grant the Provider a non-exclusive, worldwide, royalty-free license to store, process, and display the content solely for the purpose of providing the Service.

Users are solely responsible for the content they provide, and the Provider disclaims any liability for infringement of third-party rights arising from such content.

9. Disclaimer and Limitation of Liability for Chatbot Responses

The Service uses artificial intelligence to generate chatbot responses based on user-provided data. These responses are for informational purposes only and do not constitute professional, legal, financial, or other advice.

The Provider does not guarantee the accuracy, completeness, or reliability of any responses generated by the Chatbot and shall not be liable for any damages resulting from reliance on such responses.

Users acknowledge and agree that use of the chatbot responses is at their own risk and discretion.

10. Final Provisions

These Terms are governed by the laws of the Czech Republic. Any disputes will be resolved by the competent courts in the Czech Republic.

If you have any questions, please contact us at info@breezaro.com.